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Ensuite vous devez valider votre panier
* Si vous avez choisi de payer par chèque:
Après avoir créé votre compte et valider votre commande en choisissant le mode paiement par chèque , votre commande ne sera traitée qu’après réception du chèque par nos service
Vous inscrivez la référence de votre commande sur l’enveloppe exemple ( commande N° : HILKDEOQS)
puis envoyez votre chèque à l’adresse postale suivante:
Galinette
46 rue Gabriel Péri - 94230 CACHAN - France

La livraison de nos produit se fait sur tout le territoire français ainsi que en Belgique avec une livraison totalement gratuite soit en France ou en Belgique:

Connectez vous à votre compte
Choisissez le produit que vous souhaitez avoir
Ajouter au panier le produit choisi
Cliquer sur panier (à droite en haut de la page)
Cliquer sur consulter panier puis sur commander
Transcrivez si vous le souhaitez une nouvelle adresse puis cliquez sur continuer
Choisissez votre mode de paiement
Cochez sur J'ai lu les conditions générales de vente et j'y adhère sans réserve.
Cliquez sur commande avec obligation de paiement

Pour connaître si le produit est en rupture de stock ou en stock vous n’avez que nous contacter 09 72 11 67 94

En cas où vous avez payé par virement bancaire d’'ici la réception de votre virement, le statut de votre commande est :
\"En attente de virement\". Dès que nous recevons votre virement le statut de la commande sera mis à jour
au lieu de “en attente de virement” vous trouverez “ en cours de préparation”
-Votre commande ne sera déclenchée qu’à partir du moment où franceboiteauxlettres.fr réceptionnera votre règlement.
En conséquence, une facture vous sera envoyée.

En cas où vous désirez modifier votre commande vous pouvez nous contacter soit par mail ou au téléphone vous faites votre déclaration et on vous change le produit.
si vous aurez des frais supplémentaires à payer ,votre commande ne sera traité que lors du paiement par opposition si le changement de produit nous oblige de payer la différence nous vous la remboursons dans les plus brefs délais possibles.

connectez vous à votre compte client , une fois connecté passez directement à votre panier cliquez dessus vous aurez devant les yeux le produit que vous avez choisi et en face ce symbole “ “ cliquez dessus.

Pour avoir des nouvelles concernant votre commande vous pouvez suivre l’état de votre commande via votre compte client
Si le statut est marqué en cours de préparation cela veut dire qu’elle vous sera expédiée prochainement
Si le statut est marqué expédiée c’est qu’elle vous sera livrée bientôt
Dès réception le statut se change en livrée.

une fois que votre colis a été préparé le transporteur se charge de l'acheminer jusqu'à votre domicile
Nos marchands préparent le colis avec soin, mais malgré tous leurs efforts et dans certains cas peu fréquents, il arrive que le colis subisse un dommage pendant le transport.
Il est donc très important de vérifier en présence du livreur :

Si le colis est endommagé ou présente des traces anormales
vérifiez l'état de votre produit en présence du transporteur .

Si le produit est cassé, rayé, endommagé ou non conforme
Dans tous les cas il faut notifier sur le bon de livraison le constat que vous avez fait lors de la vérification
Par la suite, nous vous conseillons de nous tenir informé au plus vite de votre situation en nous envoyant le bon de livraison par mail avec une déclaration écrite.

Pour avoir de l’aide pour l’installation de votre coffre vous n’avez que nous tenir informé soit par mail ou par téléphone.

Pour avoir une facture veuillez nous contacter directement soit par e-mail ou par téléphone. vous pouvez nous joindre vos questions soit par mail: contact@franceboiteauxlettres.fr ou par Tchat sur franceboiteauxlettres.fr ou nous contacter le service client au 09 72 55 44 99